Privacy policy
This policy explains how Apartworld s.r.o. handles personal information submitted through apartworldgroup.com, WhatsApp and our connected Guesty booking process.
1. Who controls your information
Apartworld s.r.o., IČO 21286812, registered address Kaprova 42/14, Staré Město, 110 00 Praha, Czech Republic, is the controller for information collected through this website and direct guest communications. Contact: admin@apartworldgroup.com or +49 178 1400 868.
2. Information we process
- Contact and identity information you provide.
- Stay details, guest count, preferences and communications.
- Reservation, payment status and transaction references received through our booking providers.
- Technical information such as device, browser, IP address and consent choices.
- Analytics information only when you accept analytics cookies.
3. Why we use it
We use personal data to answer enquiries, provide availability and prices, create and administer reservations, take or reconcile payments, support check-in and stays, comply with tax and legal obligations, prevent misuse and improve our website where consent is required.
4. Legal bases
Depending on the purpose, processing is necessary to take steps before or perform a booking contract, comply with law, pursue legitimate interests such as security and customer support, or is based on your consent.
5. Service providers
We may share necessary information with Guesty and connected payment, messaging, analytics, hosting and property-service providers. Each provider receives only the information needed for its role and may process data under its own privacy terms.
6. Retention
We keep information only as long as needed for the stay, support, accounting, tax, dispute and legal requirements. Cookie consent records and analytics data are kept according to the relevant tool settings.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent at any time. You may also lodge a complaint with the Czech Office for Personal Data Protection.
8. International transfers
Some technology providers may process data outside the European Economic Area. Where required, appropriate contractual or legal safeguards are used.
9. Contact
For privacy questions or requests, email admin@apartworldgroup.com.